John Cowell

Klarna payments accepted. Free delivery on all UK mainland orders, unless otherwise stated for bulky items.

Shipping policy

We currently offer FREE DELIVERY to most UK Mainland addresses, excluding Northern Ireland. This offer covers the outward delivery of your order only.

For Northern Ireland, non-UK Mainland destinations, or items requiring specialist delivery, please contact us before placing your order for delivery costs and further information. Delivery charges vary depending on the size, weight and delivery requirements of each item.

Delivery

Orders are dispatched once payment has been received in full unless alternative terms have been agreed in writing by John Cowell Ltd.

Standard items are usually sent by Parcelforce or another suitable courier, and we aim to dispatch these within 5–7 working days.

Standard items sent by Parcelforce will normally include tracking information. Once dispatched, customers are responsible for monitoring their Parcelforce tracking notifications and ensuring that someone is available to receive the delivery or, where available, arranging a suitable alternative delivery option directly with Parcelforce.

Large, heavy or oversized items may be delivered by an independent carrier or pallet network and can take up to approximately two weeks.

For these larger deliveries, where valid contact details have been provided, we or the carrier will normally contact the customer regarding delivery.

All delivery dates and times are estimates only. We cannot provide or guarantee a precise delivery time.

Inspection on Delivery

Goods must be inspected at the point of delivery.

Any damage, fault, shortage or discrepancy should be reported to John Cowell Ltd as soon as possible and within 12 hours of delivery by emailing gem@john-cowell.com, together with photographs of the goods and packaging where appropriate. 

Reports will be reviewed and responded to as soon as reasonably possible during our normal business hours. 

Where the purchaser requests delivery to a third party or alternative address, the purchaser is responsible for ensuring that the goods can be received and inspected at that address.